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Excellent Customer Service courses in
Cape Town

 


 


  • Excellent Customer Service


Sorry, we currently do not have any public courses scheduled for the Excellent Customer Service level 1 course in Cape Town. Please contact us to see if we can put one on the schedule for you.

 

 


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Excellent Customer Service in Cape Town

Course Description

Excellent Customer Service - A Practical Approach course is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course.

 

Target Audience

The target student for this course is someone who currently works in the customer service field and wants to become a better customer service representative. Students do not need to have experience in the customer service field to succeed in this class.

Excellent Customer Service in Cape Town

1. Customer Service Basics

  • Topic A: Customers
  • Topic B: The service culture

 

2. Customer Service Skills

  • Topic A: Organization skills
  • Topic B: Communication factors
  • Topic C: Personal motivation

 

3. Greeting Customers

  • Topic A: Greeting overview
  • Topic B: Phone and e-mail messages
  • Topic C: Rapport

 

4. Listening and Questioning

  • Topic A: Listening
  • Topic B: Questioning

 

5. Responding

  • Topic A: Responding to customers
  • Topic B: Resetting expectations
  • Topic C: Working toward solutions

 

6. Resolving Issues

  • Topic A: Customer appreciation
  • Topic B: Follow-up techniques

 

7. Using What You've Learned

  • Topic A: The implementation phase
  • Topic B: Resources and tools

Sorry, we currently do not have any public courses scheduled for the Excellent Customer Service level 1 class. Please contact us to see if we can put one on the schedule for you.

Course schedule subject to change without notice


Sorry, we currently do not have any public courses scheduled for the Excellent Customer Service level 2 course in Cape Town. Please contact us to see if we can put one on the schedule for you.

 

 


We offer these courses in Cape Town.

Access training courses in Cape Town
Acrobat training courses in Cape Town
After Effects training courses in Cape Town
Captivate training courses in Cape Town
Dreamweaver training courses in Cape Town
Excel training courses in Cape Town
Final Cut Pro training courses in Cape Town
Flash training courses in Cape Town
Illustrator training courses in Cape Town
InDesign training courses in Cape Town
Motion training courses in Cape Town
Outlook training courses in Cape Town
Photoshop training courses in Cape Town
PowerPoint training courses in Cape Town
Premiere training courses in Cape Town
Project training courses in Cape Town
QuarkXpress training courses in Cape Town
SQL Server training courses in Cape Town
Word training courses in Cape Town

in Cape Town

in Cape Town

 

Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class.


Sorry, we currently do not have any public courses scheduled for the Excellent Customer Service level 2 course. Pleasecontactus to see if we can put one on the schedule for you.

Course schedule subject to change without notice